Privacy Policy

Latest update: 02/04/2024

  1. Data Controller

This Personal Data Protection Policy (hereinafter the “Policy”) concerns the Website of the company with the name “PAPOUTSANIS CONSUMER GOODS INDUSTRIAL SOCIETE ANONYME”, with its registered seat in Vathi, Avlida, Euboea, at the 71st km of the Athens-Lamia National Road, post code 34100, Greece, GEMI no. 121914222000, telephone +30 22620 85000 (hereinafter the “Company” or “PAPOUTSANIS”), which is operated and managed by PAPOUTSANIS (hereinafter the “Website” or “Site”). PAPOUTSANIS is the Controller of your personal data, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, hereinafter the “Regulation”).

This Policy should be read in conjunction with the Cookies Policies and the Terms of Use of our website, as these texts constitute an integral part of this Policy, and govern the operations of our website in a single and comprehensive manner.

By continuing to navigate our Website, you automatically and unconditionally accept the terms of this Policy as amended from time to time.

  1. Data Subjects

PAPOUTSANIS’s Personal Data Protection Policy below applies to those of you:

  • Who navigate our Site;
  • Who contact us;
  • Who receive updates from us through our promotions

(hereinafter “you”).

  1. Communication Channels

Contact information: For any matter relating to this Policy and the processing of your personal data, you may contact us in the following ways:

  • By telephone at +30 22620 85000, Monday to Friday, 9:00 – 17:00.
  • By regular mail at our mailing address: 71st km Athens-Lamia National Road, Ritsona, Euboea, 34100
  • By email at:
  1. Collection of Information

4.1. Your Personal Data includes any information that, either on its own or in combination with other information, allows you to be uniquely identified, in accordance with the provisions of the Regulation, applicable Greek legislation, and the decisions of the Hellenic Data Protection Authority (HDPA), as well as the directives and decisions of competent European bodies.

4.2. Indicatively, we also collect the following categories of personal data from you when:

You participate in an online survey/competition On a case-by-case basis in accordance with the terms of each survey/competition (name, email address, home address, mobile and/or landline phone number, etc.
You contact us Data and information or general feedback you share with us, e.g. about the products you use


4.3. In addition, indicatively, we collect the following categories of personal data from you by automated means when:

You navigate on our website Technical Information (Internet Protocol (IP) address, operating system

Analytics Information (statistical/pseudonymous data collected through cookies, browser information; more details about this can be obtained from our Cookies Policy)


4.4. Note that with regard to the processing of your Personal Data while browsing the Company’s social media pages (such as Google, Facebook, Instagram, YouTube) and your communication with the Company through them, you will need to refer to the respective texts of their Privacy Policies.

4.5. If you provide Personal Data on behalf of a third party, you should ensure that such third party has previously been made aware of this Policy.

4.6. In order to keep your information up to date, please inform us of any changes to the data we process.

4.7. This Website is not designed for children, and we do not knowingly collect personal information of children/minors under the age of 18. If you are under the age of 18, please do not use our website and do not provide any information to us (i.e.: do not give us any information about yourself, including your name, address or contact information, etc.).

  1. Notice of Purpose

5.1. The following table aims to inform you about the purposes for which any processing is performed (any operation or series of operations we undertake, performed with or without the use of automated means on personal data or on sets of personal data, e.g. collection, retention, transmission, etc.) on behalf of PAPOUTSANIS, and to present you with the legal basis (i.e. the legal reason that allows us to process your personal data in the manner and for the purpose we state) on which each of them is grounded.

Purpose of Processing Data Legal Basis for Processing
Responses to requests


We collect the Personal Data you provide to us when you contact us by phone or e-mail and when you fill out the contact form on our site, when you send us a personal message on social media, and we process it for the purpose of managing requests you submit to us via e-mail or telephone, solving problems or defects in products after sale, satisfaction of your other requests, and documenting comments regarding our products.

Identification information (given name, surname)


Contact information (e-mail, telephone)


Information you share with us during our communication

Given the variety of requests submitted to PAPOUTSANIS, processing is performed based on the following legal grounds:


a) Fulfillment of our contractual relationship, if any, or taking measures at your request prior to entering into a contract (e.g. purchase of products). We process your Personal Data on the basis of the contract between us at a pre-contractual state, when entering into it and throughout its duration, and/or after its termination, especially if you contact us with requests relating to the Company’s products;


b) Our compliance with our legal obligation. We process your Personal Data that is necessary for adoption of customer service tools/means relating to the Company’s products;


c) Your consent, where applicable, to be contacted by us regarding your service, upon your request. You can withdraw your consent at any time by sending an e-mail to the email address:

Participation in an online survey or contest


We collect your personal data when we organize:

– On-line surveys

– Contests

and you express your wish to participate by sending us the information required by each contest/survey, and we process them for the purpose of completing the contest/survey.

Identification information (given name, surname)


Contact information (e-mail, telephone)


Contest participation information


Feedback data that you send us

Your consent to process your personal data in order to participate in the respective online surveys or contests we organize in accordance with the terms of each contest.


You can withdraw your consent at any time by sending an e-mail to the email address:



5.2. The processing of your personal data which you have expressly disclosed to us is based on our obligation under Article 23 of EU Regulation 1223/2009 to follow a feedback collection procedure.

5.3. Where the legal basis for processing your data is our company’s legitimate interest, you may object to the processing by contacting the Company at

5.4. Where commercial communication requires consent (e.g. for sending the PAPOUTSANIS Newsletter), you can choose to receive this communication at the e-mail address you provide us.

5.5. In all cases where you withdraw your consent, that withdrawal is valid for the future.

5.6. Some of your personal data may be processed based on our legal interest and our Company’s compliance with its legal obligations for other purposes, such as when we receive documents, requests, orders, case files, warrants, etc. from third-party legal authorities or bodies, such as supervisory, prosecutorial, judicial, or tax authorities, to investigate offenses and to protect you against fraud or to combat any form of criminal activity and infringement of legal rights.

5.7. No profiling is performed while reviewing the quality of products when you submit your comments, but this data is collected and used separately for communication using the method of communication you have used.

  1. Data Storage Period

We shall store your personal data for as long as you maintain your interaction with PAPOUTSANIS and/or for as long as necessary to fulfill the processing purposes described above (e.g. if you participate in contests). Your personal data shall be deleted immediately after the fulfillment of the purposes for which it is held (e.g. if you maintain an Account, if you participate in contests which we organize).

  1. Rights of the Data Subject

7.1. Based on the GDPR, you retain rights regarding the information concerning you that is collected and processed by PAPOUTSANIS. These include:

  1. The right to ask the Company for access to the information we collect during our communications, as well as its rectification or deletion;
  2. The right to object at any time, for reasons related to your particular situation, to processing of information concerning you, including profiling;
  3. The right to ensure that Papoutsanis restricts processing if you contest the accuracy of the information, for as long as required to verify the accuracy of this information, in the event that processing is unlawful and instead of deletion you prefer restriction on the use of the information;
  4. The right to object to processing, if you have objections to the processing of your personal data;
  5. The right to receive the information concerning you that you have provided to Papoutsanis, in a structured, commonly-used, and machine-readable format when processing is carried out by automated means (right to portability); and
  6. The right to lodge a complaint with supervisory authorities, and in particular with the Personal Data Protection Authority (official website:

You can exercise your rights using the contact information for our Company above.

7.2. When you are exercising the above rights, we reserve the right to ask you to provide certain information that verifies your identity if you submit a request to exercise your rights regarding these files.

7.3. Your request should include specific and truthful details and/or actual events so that we can answer and/or respond to them accurately. Otherwise, our Company reserves all rights to refuse any requests that are unfounded, excessive, abusive, or illegal.

7.4. We will respond to your valid and accurate requests within one (1) month of receiving them, unless they are particularly complex or you have submitted a series of requests together. If we need more time to respond to your request, we will let you know within the month.

7.5. We will not charge you any costs for exercising your rights in relation to your personal data unless, as provided by law, your request for access to information is unfounded or excessive, in which case we shall have the right to charge a reasonable fee under the circumstances. In any case, we will inform you of any charges before we complete your request.

7.6. You may contact us at the details listed above and submit your comments, questions, observations, or complaints regarding this Policy and the collection and processing of your personal data in general.

  1. Information Recipients

8.1. In the context of the proper functioning of the Website, our Company works with third-party companies who gain access only to the data that is absolutely necessary for activities such as the following cases:

Data Recipients Examples
Service providers and our partners who provide services on our behalf based on our instructions When we work with third parties for:

·         Conducting marketing and communication activities

·         Optimization of our products and services

·         Functional and computerized organization of the website

Any public, police, administrative, or judicial authority When mandated by law or by a decision of a competent court or authority or by another competent body/organization (e.g. in the event of a legal provision, departmental order, or official preliminary investigation)


Recipients of your personal data may be third-party companies with which we work for development of new functions and technical maintenance of our website and accounts on Facebook, LinkedIn, Instagram, and YouTube.

8.2. When transmitting your personal data, we constantly ensure the highest possible level of security. As such, your data shall only be transferred to service providers and partner companies which have been carefully selected and are contractually bound in advance.

8.3. All partner companies which support our systems and the operation of our company acquire access only to data that is absolutely essential for the services they provide us. They are contractually bound to observe the confidentiality of your data and all technical and organizational measures for safe processing, and not to use your information in any way other than what has been agreed to.

8.4. The Company generally maintains your personal data on servers located within the European Economic Area (EEA).

  1. Amendments to the Policy

We may revise this policy by posting an updated version on our website or by contacting you via email. The last modification date is indicated at the beginning of this Policy.